Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Several types of goods are exempt from being returned. We do not accept returns for digital products, downloadable files, or custom-made items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.
If you haven’t received a refund yet:
Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank, as processing times vary
If you’ve done all of this and still have not received your refund, please contact us at:
📧 yufei@rainbowdraws.com
Only regular-priced items may be refunded.
Sale items are non-refundable.
We only replace items if they are defective or damaged.
If you need to exchange a defective item for the same product, please email us at:
and send your item to:
📍 School Ln, Liverpool L1 3BX, United Kingdom
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Fill out the form below, and I will be in touch shortly.